Refund policy

If the returned item cannot be resold, we will charge a fee of 20-50% of the purchase price. The exact fee will depend on the condition of the item. A dirty or stained slipcover, a slipcover with an odor or bad smell, or a slipcover with pet hair can make an item unsellable. Similarly, a fabric that is damaged or has pulled threads, accessories that have not been returned or are broken, and packaging and/or instruction papers that are damaged or missing will also lead to the item being considered unsellable.

Shipping costs are non-refundable. All shipping and handling costs will be deducted from your refund. We'll be charging $15 per return label for returns made within the 48 contiguous US states. The prepaid return label cost is the same as the shipping cost for customers who are based in AK, HI, Puerto Rico, US Territories, and APO/DPO addresses. Please carefully read our return instructions to avoid delays and extra costs.

We will process your refund or exchange within 3-5 business days of receiving and inspecting your return, and the credit will be automatically applied to your original payment method. Please keep in mind that if you decide to return the exchanged order for a refund, we will issue a refund for the original order after deducting the shipping costs for both the original order and the return of the exchanged order.

During the return process, please do not request a chargeback from your credit card company. Chargebacks can lead to long disputes and potential extra costs, making it more beneficial to wait for the return process to be completed. If you have submitted a chargeback, we will not be able to credit you for your return until the chargeback mediation process is completed. This procedure can take up to 180 days to complete.

Should you have any questions, feel free to contact us!