At Mamma Mia Covers, we want you to feel confident and comfortable with every purchase. We know that sometimes things don’t work out, and that’s perfectly okay. Our return process is designed to be simple and stress-free, with clear guidelines based on the product you’ve purchased.
How to Start a Return or Exchange
- Contact our support team by email, phone, or live chat — we’ll guide you through the process.
- Make sure your item falls within the allowed return window for your product (see below).
- Prepare your item for return by following the product-specific guidelines.
Note: Shipping fees are non-refundable, and return shipping is at the customer’s expense unless the item was incorrect or defective.
Return Policy for Slipcovers
We accept returns or exchanges of slipcovers within 30 days of delivery.
Return Conditions:
- The item must be unused, unwashed, and free of stains, odors, or pet hair.
- Original packaging, instructions, straps, and labels must be included.
- The product must be in resellable condition.
Non-Returnable Conditions:
- Used, laundered, or soiled slipcovers.
- Damaged items or items without original packaging or care tags.
Restocking Fee:
In rare cases where the returned item is not in resellable condition (e.g., signs of use, damage, or missing packaging), a small restocking fee may apply. This fee typically ranges from 10–20%, and only in exceptional cases may be higher. Customers are always notified before any fee is applied.
Return Shipping:
- Prepaid UPS label: $15 flat fee (deducted from your refund).
- Or use your carrier (we recommend a trackable method).
- For customers in Alaska, Hawaii, Puerto Rico, and U.S. Territories, return label costs will match your original shipping fee.
Return Policy for Waterproof Blankets
Return Conditions:
- Return accepted within 30 days of delivery.
- The blanket must be unused, unwashed, and free of stains, pet hair, odors, or noticeable fragrance/scent.
- Must include original packaging, tags, and documentation.
Restocking Fee:
In rare cases where the returned item is not in resellable condition (e.g., signs of use, damage, or missing packaging), a small restocking fee may apply. This fee typically ranges from 10–20%, and only in exceptional cases may be higher. Customers are always notified before any fee is applied.
Return Policy for Mattress Protectors
Return Conditions:
- Must be returned within 30 days of delivery.
- The product must be unused, unwashed, and free of stains, pet hair, odors, or noticeable fragrance/scent.
- All original packaging, tags, and labels must be intact.
Restocking Fee:
In rare cases where the returned item is not in resellable condition (e.g., signs of use, damage, or missing packaging), a small restocking fee may apply. This fee typically ranges from 10–20%, and only in exceptional cases may be higher. Customers are always notified before any fee is applied.
Shipping Costs & Return Labels:
- Prepaid UPS label: $15 (only within the 48 contiguous U.S. states).
- For Alaska, Hawaii, Puerto Rico, and U.S. Territories: return label fee equals original shipping cost.
Exchanges:
- One free exchange per order (customer covers return shipping).
- For second exchanges, the customer is responsible for all return shipping costs.
Return Shipping Cost:
A flat $15 return shipping fee applies to standard returns within the contiguous United States. A prepaid UPS return label is provided.
Wrong Item or Size?
If you received the wrong product or size, that’s on us, and we’ll fix it fast. Please reach out to us immediately.
Refused Delivery:
Refusing delivery will result in a $15 return shipping fee.
Other Items:
- Fabric swatches are non-refundable.
- All returns are processed within 3–5 business days.
- Refunds are applied to the original payment method.