FAQs

We ship everywhere in the continental US and to Canada via UPS and USPS (except the PO box addresses).

All orders ship within 1 business day. You’ll receive a shipment notification email with a tracking number as soon as your package is on its way.

Please do not worry! Check the tracking number and the status of your package. If you still didn't receive the order within 24 hours after the status has been changed to "delivered", please contact us. We will help!

We as a seller are not responsible for any additional charges that may apply after a purchase is completed.

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Unfortunately, we can’t predict which of these fees, if any, will be applied, and we can not calculate or collect these fees or taxes.

Anything worth over $20 CAD will be subject to tax and duty, anything below it, won’t. The Goods and Service Tax (GST) is set at 5%, which is automatically applied to any import valued more than $20 CAD.

The final amount of applicable duties and taxes you may calculate by using this service: 

https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

We’re sorry you didn’t love your Mamma Mia Cover! Please submit return/ exchange request on the Returns and Refund page

Our return policy lasts 30 days. Unfortunately, after 30 days since you received the item, we can’t offer you a refund or exchange. To be eligible for a return, your item must be in a new condition and unused. It must also be in the original packaging with all folding cardboards, instructions and elastic straps. In case if the returned item is in unsellable condition, we will charge restocking fee in the amount of 20-50% of the purchase.

For more details please visit our Returns and Exchanges page https://mammamiacovers.com/pages/returns-exchanges

Yes, you can return the exchanged order. We can provide you our pre-paid shipping label. However, at this time we will deduct it costs from refund amount. We offer free return only one time. Hope for your understanding.

Once your return is received and inspected, It typically takes 3-5 business days for a refund to appear in your account.

Oh no, we’re so sorry! If you received the wrong item(s), please email us at support@mammamiacovers.com and we’ll sort things out!

We accept Apple Pay, Google Pay, PayPal and all major credit and debit cards including Visa, MasterCard, American Express, Discover. Unfortunately, we cannot accept checks or money orders.

Please email us at support@mammamiacovers.com or leave a message via website chat as soon as possible if you would like to cancel or change your order (We are only able to cancel orders within an hour of placing them). Our fulfillment center processes orders quickly to ensure our customers receive their orders as soon as possible, but we’ll do our best to process your request!

Within 1-2 business days of placing your order, you’ll receive a shipment notification email with a tracking number letting you know its on its way.

You can only use one promo code per order. If you’ve come across two valid Buffy promo codes in the wild, pick the one that you want to use more ;)

Care instructions can be found on product tags and towards the bottom of individual product pages. 

Mamma Mia Slipcovers are machine washable in cold water. Wash separately at gentle cycle. Do not bleach. Low heat, tumble dry. Do not dry-clean. Do not iron.

Mamma Mia slipcovers made of patented eco-friendly and soft Italian fabric with skin friendly pH and 100% hypoallergenic. Ideal for homes with children and pets.

Each type of our slipcovers is one size fits most. Slipcover is made of patented stretch bi-elastic fabric with elasticity of 120%. Please measure back seat of your couch from arm to arm and make sure it's within specified range. Follow measuring guide in the photo section of each listing for your reference. If you're still not sure and have questions, feel free to reach out at support@mammamiacovers.com, via chat or call us at +1 (818) 217-1455.

Please measure back seat of your couch from arm to arm and make sure it's within specified range. Follow measuring guide in the photo section of each listing for your reference. If you're still not sure and have questions, feel free to reach out at support@mammamiacovers.com, via chat or call us at +1 (818) 217-1455.

Our slipcovers are pet friendly and can protect your couch from scratching. But every case is different and some pets may destroy slipcover and couch all together. Please refer to the product reviews, there's many happy customers with pets. 

Even though your measuring is out of manufacturer’s suggested range of 135”- 208” wide, the slipcover will fit your corner couch because of its high stretchability and unique structure of the fabric and it’s proven as per our customers feedback who purchased slipcovers for their larger furniture pieces already. Please refer to customer reviews with pictures.

In order to determine on which side is your chase and order the right slipcover, you’ll have to stand in front of your L shaped sectional sofa and determine on which side is the chase – if it’s on the right – you’d need a L-shaped slipcover with Right chase, if it’s on the left – you’d need a L-shaped slipcover with Left chase. Please refer to measuring guide in the photo section of each listing, it might be helpful as well.

Our slipcovers come in one piece and work for couches with loose pillows as well. Please watch the video instruction on how to put a slipcover on an L shaped couch with Left chaise in the photo section of the listing so you can have an idea on how that works. Also I would suggest checking the pictures from our customers in the product reviews with couches with loose pillows. We have many happy customers.

No, these slipcovers are not waterproof. It can protect from dirt, stains, hair, but not from liquid or urine. But it's washable in washing machine.

Our covers are great for leather sofas. Elastic straps with buckles (comes with L shaped and Corner sectional slipcovers), attached under sofa will hold slipcover in its place. Tuck anti-slip cardboards with ridges (included) into the grooves between seat and armrests to prevent slipcover from sliding.

Our slipcovers look great and presentable from all of the sides - front, back and sides. So If the couch is located in the middle of the room, it will look gorgeous, and become an attractive spot that will change your interior for the better. 

It doesn't require ironing at all, and ready to be used straight out of the box. It will fit nicely, ideally following the curves of your favorite furniture piece.

The composition of the fabric depends on the collection and may vary. Slipcovers from Microfibra collection are made of 100% polyester. Slipcovers from Mille Righe Collection are made of 60% cotton and 40% polyester. All fabric is two-way stretch bi-elastic fabric with an elasticity of 120%. This Italian fabric has skin friendly pH and 100% hypoallergenic. Certified by Oeko-Tex 100 – Global fabric safety standard. All info can be found in description of the product specifically.

Yes. Slipcovers from all our collections are machine washable and maintain color and shape after up to 120 washes. Please follow these washing and care instructions from the manufacturer:
- Machine wash cold permanent press;
- Do not bleach;
- Low heat, tumble dry;
- Do not dry-clean.

No, it doesn't need to be separate piece. Our L-shaped slipcovers come in one piece with all accessories required for installation.

Yes, please find video instruction on how to put slipcover on in the description of the listing. It’s also available on our youtube channel - https://www.youtube.com/channel/UCwL_ha1v5ydfa0DiOv83P7g

It will fit however you will not be able to open the recliners. It’s not designed for reclining sofas so it’s not recommended. We only have slipcovers for reclining armchairs.

Our slipcovers come in one piece with all accessories required for installation.

Yes, it does.

Yes. It works well on t-cushion sofas. Please check photo reviews from our customers.

Our Armchair slipcovers will stretch enough and fit wing back chairs as well.

Sure, our slipcovers fit most of the Ikea furniture pieces, including the most popular models: Stockholm, Ektorp, Kivik, Karlstad, Nockeby, etc.

We aim to share everything you need to know about our products on their individual pages, but if you still have questions, just reach out to us at support@mammamiacovers.com, via chat or call us at +1 (818) 217-1455

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest.

Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.

Afterpay orders are handled and delivered like any other order placed on mammamiacovers.com. We ship all orders within 1 business day. You’ll receive a shipment notification email with a tracking number as soon as your package is on its way.

Simply choose Afterpay as your payment method during checkout and you will be directed to the Afterpay website. If it’s your first time using Afterpay, you’ll be required to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order—it’s that easy!

All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are then charged automatically to your selected payment method every two weeks in equal installments. If you would like to make additional unscheduled payments before they are due, you may log into Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.

You can log into your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

Returns of items purchased with Afterpay can be made in accordance with Mamma Mia Covers return policy. Please note, refunds for Afterpay will first be refunded from Mamma Mia Covers to Afterpay, and then to you. Have more questions about returns of items using Afterpay? Go to help.afterpay.com.

Once Afterpay has approved an order, additional items cannot be added. Mamma Mia Covers is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason. We encourage customers to place a new, and separate order if they would like to add additional items to their purchase.

Afterpay is committed to supporting responsible spending and we do not approve all orders. If an order fails Afterpay’s order assessment criteria, the customer will be directed back to your website’s checkout page with a notification that the order has been declined. The customer can then attempt to complete the purchase using a different payment method.

Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 170,000 online stores and has more than 70 million users globally. Learn More.

Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have to pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability.

If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address.

All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor MotelRocks run credit searches against you that could impact your credit rating.

Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card.

As soon as MotelRocks have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.

If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.

Payment information is processed securely by Klarna. No card details are transferred to or held by MotelRocks All transactions take place via connections secured with the latest industry standard security protocols.

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

If you pay by card, MotelRocks will confirm your order right away. If paying by Pay later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

Once MotelRocks has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

You don’t have to pay right away. If your due date is near and there is no sign of your goods, please call MotelRocks to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

Visit Klarna’s Customer Service for a full list

Special antimicrobial treatment of your Slipcover prevents reproduction of illness-causing bacterias, mold, mildew and dust mites. It is perfect for people suffering from dust allergies. Your Microfibra slipcover has long-lasting material protection. It means that the color won't fade after 120 washes. The unique technology allows to prolong freshness of fabric. It is effective against bacterias that can cause staining, bad odor and premature degradation. Not least to say that all these benefits make your slipcover friendly to the environment. The numbers of uses before slipcover needs to be laundered are increased.

It means that the fabric of your slipcover has special hygiene feature.  The concept of this technology involves a new generation of antimicrobial treatment. 

At the moment only slipcovers from Microfibra Collection are treated with Sanitized®

hygiene fabric function .

We recommend to choose slipcover from Microfibra Collection "Sanitized®

Actifresh" fabric function. It is perfect for people with dust allergies. In addition all of our fabrics have skin-friendly pH and 100% hypoallergenic. Certified by -Tex 100 – Global fabric safety standard.

STANDARD 100 by OEKO-TEX is one of the world's best-known labels for textiles tested for harmful substances. It stands for customer confidence and high product safety.

Slipcovers treated with Sanitized® Actifresh solution are safe to use. It is approved for OEKO-TEX Standard 100, classes I-IV, US EPA Reg. No. 91742-4, Allergy UK registered, Dermatologically tested, EU BPR (Biocidal Products Regulation) compliant.

Sanitized®

has a reliable and durable antimicrobial effect against a
large number of gram-positive and gram-negative bacteria, yeast and micro-fungi. The integrated hygiene protection prevents microbial caused odors.

Sanitized®

protection is built-in during the manufacturing process and will not wash off up to 120 times. It’s engineered to provide continuous antimicrobial and odor-capture product protection for the useful lifetime of the product, keeping the treated products in your home cleaner and fresher for longer than ever before.

Yes, you don't have to wash your slipcover as often as slipcover without Sanitized®

protection. Special treatment of fabric prevents germs and microbial from multiplying which keeps fabric clean much longer.

Although the active substances that Sanitized®

uses in their antimicrobial
products have been scientifically proven to have an effect against human corona virus types, it should be noted that none of the existing product portfolio has specifically been tested against SARS-CoV-2.

SANITIZED®

is a trademark, which is registered in numerous
countries. This technology was invented in Switzerland by antimicrobial expert operating since 1935.